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CONTACT US

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Frequently asked questions

There's more information about delivery here and click here for our returns policy.

Please allow 1-3 working days for dispatch. However, if you've ordered a made to order product please allow 1-2 weeks for production. Thank you!

Sometimes orders go missing in the post, and unfortunately this is beyond our control. If you’re worried your order has gone missing, please send an email to hello@tiharasmith.com and we’ll try our best to help remedy the situation. We are a small business, so please be kind! We’re doing the best we can ☺️ (Also note: Royal Mail does not consider items as ‘lost’ until 10 working days after they’ve shipped for UK orders, and after 20 working days after the delivery due date for items going to Europe and after 25 working days for Rest of the World). 

Yes we do! Find out more about becoming a stockist here.

Unfortunately our pop-up shop closed in September 2021. But you can read all about it here. Hopefully we'll do another pop up shop soon!

Please fill in the form above or email hello@tiharasmith.com 😊